Last Updated: 15 February 2026
This Privacy Policy explains how Novo Digital Agency Pty Ltd ("we", "us", "our") collects, uses, and protects your personal information when you use this website (carmechanicstrathfield.com.au).
1. Who We Are
This website is owned and operated by Strathfield Web Design Pty Ltd. We operate this website as a lead generation service on behalf of automotive service providers in the Strathfield area.
Contact Details:
Novo Digital Agency Pty Ltd
[email protected]
2. Information We Collect
When you use this website, we may collect the following personal information:
Information You Provide:
- Name
- Phone number
- Email address
- Vehicle details (make, model, year)
- Service required
- Preferred contact times
- Any additional information you provide in enquiry forms or messages
Information Collected Automatically:
- IP address
- Browser type and version
- Pages visited on our website
- Time and date of visits
- Referring website
- Device information
3. How We Collect Information
We collect your personal information when you:
- Complete an enquiry form on our website
- Call the phone number displayed on our website
- Email us directly
- Use our website (through cookies and analytics)
4. How We Use Your Information
We use your personal information to:
- Pass your enquiry to the service provider who can assist you
- Facilitate bookings and service requests
- Respond to your enquiries
- Improve our website and services
- Comply with legal obligations
Important: The primary purpose of collecting your information is to connect you with the automotive service provider. By providing your information, you consent to us sharing it with the service provider for this purpose.
5. Who We Share Your Information With
Service Provider:
When you submit an enquiry or call the phone number on this website, we share your information with our partner service provider located at 23 Cosgrove Rd, Strathfield South NSW 2136. This is necessary to arrange your booking or respond to your enquiry.
Once your information is shared with the service provider, they become responsible for how they handle your information in accordance with their own privacy practices.
Other Third Parties:
We may also share your information with:
- Website hosting providers
- Analytics providers (e.g., Google Analytics)
- Communication service providers
- Legal or regulatory authorities when required by law
We do not sell your personal information to third parties for marketing purposes.
6. Referral Fee Disclosure
We receive a referral fee from the service provider when we connect them with customers. This does not affect how we handle your personal information.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyse website traffic and usage
- Improve website functionality
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Third-Party Cookies:
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information about your visit. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure hosting with encryption (SSL)
- Password-protected systems
- Regular security updates
- Restricted access to personal information
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Generally, we retain enquiry information for 12 months, after which it is securely deleted.
10. Your Rights
Under Australian privacy law, you have the right to:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Complaint: Lodge a complaint about how we handle your personal information
Opt-out: Unsubscribe from marketing communications (if applicable)
To exercise these rights, please contact us using the details provided in Section 1.
11. Complaints
If you have a complaint about how we handle your personal information, please contact us first:
Email: [email protected]
We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.
13. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Effective Date."
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Novo Digital Agency Pty Ltd
[email protected]
For service-related enquiries (not privacy):
Contact the service provider directly on (02) 8074 5449